Deleting an Orb Account
This guide explains how to permanently delete your Orb account and what happens to your data when you do so.
Before You Delete
Before deleting your account, please consider:
- Account deletion is permanent and cannot be undone
- All your monitoring data will be lost
- Your linked sensors will be reset and will need to be set up again if you want to use them in the future
Alternative Options
If you're experiencing issues with Orb, you might consider these alternatives before deleting your account:
- Unlink specific sensors you no longer want to use
- Contact support if you're having technical problems
- Update the app to resolve potential bugs
Account Deletion Methods
From the Orb App
Open the account settings menu in the Orb app and follow these steps:
- Tap on "Delete Account"
- Confirm your decision
Request Deletion via Email
If you would like Orb to delete your user account or specific Orb data, please email us at [email protected], with the subject line "Deletion Request" and the details of your request.
To ensure proper ownership, we email account owners to validate deletion requests are authorized.
What Happens to Your Data
When you delete your Orb account:
- All personal information is permanently deleted from our systems
- Your network monitoring data is permanently deleted
- Your sensor configurations are reset
- Your email address is removed from our marketing lists
- Anonymized, aggregated data that doesn't identify you may be retained for service improvement
In accordance with our Privacy Policy, we may retain certain information in our backup systems for a limited period before it is completely purged.
Reactivating After Deletion
If you change your mind:
- Once an account is deleted, it cannot be restored
- You can create a new account with the same email address
- Your previous data will not be recoverable
- You'll need to set up your Orb sensors again
Need Help?
If you need assistance with account deletion or have questions before proceeding:
- Contact our support team at [email protected]
- Visit our Support Center
Feedback
We're sorry to see you go! If you're deleting your account due to an issue with our service, we'd appreciate your feedback to help us improve. You can share your thoughts during the deletion process or by emailing [email protected].