PRIVACY POLICY for ORB, ORB.NET, ORB CLOUD

Last updated: October 6th, 2025

SUMMARY

Your Privacy Matters

We are committed to protecting your personal data and privacy rights. The legalese from our lawyers can be a bit much to digest, so this is our human readable summary.

What We Collect

We collect personal information as described in the Privacy Policy, including:

Personal Info: Name, email, profile details when you create an account, and anything else you communicate to us directly.
Transactional Data: Such as product details and price.
Location Data: IP-based city/postal code and, if allowed, precise geolocation.
Usage Data: Such as crash/performance logs, survey feedback.
Connectivity Info: Such as WiFi SSID (anonymized/masked by default) and connection data.
Other Input: Such as Bug reports and feature suggestions.
Information from Third Parties: Such as when you create or log in to your account.
Information We Derive: Such as your approximate geographic area.

How We Use It

We use personal information as described in the Privacy Policy, including:

To improve the platform, resolve bugs, and enhance your experience.
To contact you about updates or gather feedback.
To analyze trends and make better product decisions.

Sharing Info

We disclose personal information as described in the Privacy Policy, including:

With Trusted Providers: Like app hosts and analytics tools under strict confidentiality.
For Legal Reasons: Only if necessary to meet legal obligations or protect rights.

Storage & Security

Reasonable measures are in place to safeguard your data.
Personal information is kept only as long as your account remains active or permitted by law.

Your Rights

You can exercise certain rights and choices in connection with your data as described in the Privacy Policy, including:

Access & Edit: Update your personal data.
Delete: Automated account and data deletion is available.
Opt-Out: Control communications, though some critical updates may still be sent.

PRIVACY POLICY

This Privacy Policy describes how Orb Forge, Inc. (“Orb,” “we,” or “us”) collect, use, disclose, and otherwise process information about you. This Privacy Policy applies to information we collect when you access or use our websites, mobile applications, and other online products and services that link to this Privacy Policy (collectively, our “Services”) and when you otherwise interact with us, such as through our customer support channels or on social media. You may use our Services for personal purposes (including for your family or household) or for business purposes (including internal business use or on behalf of another person or entity). We may provide different or additional notices of our privacy practices for certain offerings; in which case those notices will supplement or replace the disclosures in this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Collection of Information
Use of Information
Disclosure of Information
Data Retention
Your Choices
Additional Information for Specific Jurisdictions
Contact Us

COLLECTION OF INFORMATION

The information we collect about you depends on how you interact with us. In this section, we describe the categories of information we collect and the sources of this information.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information directly from you when you create an account, make a purchase, fill out a form, communicate with us via third-party platforms, connect with us via email, participate in a contest, sweepstakes, or promotion, sign up for rewards or marketing communications from us, request customer support, or otherwise communicate with us. The types of information that we collect directly from you include your name, email address, postal address, phone number, profile picture, and any other information you choose to provide.

Information We Collect Automatically

We automatically collect information about your interactions with us or our Services, including:

Transactional Information: When you complete a transaction, such as making a purchase, we collect information such as product details, purchase price, and the date and location of the transaction.
Device, Usage, and Activity Information: We collect information about how you access our Services, including data about the device and network you use (such as your hardware model, operating system version, mobile network, IP address, unique install identifiers, browser type, Wi-Fi connection, service set identifier (“SSID”) and app version). We also collect information about your activity on our Services, including the route by which you access our Services, access dates and times, browsing behavior (such as pages viewed and links clicked), and app usage details (such as features used, crash reports, and performance metrics). Additionally, any information you voluntarily provide through feedback forms, surveys, bug reports, or other data related to improving the Services will be collected.
Precise Geolocation Information: With your consent, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time (see the Your Choices section below for details).

Information We Collect from Other Sources

We obtain information from other sources. For example, we use services like IPinfo or Maxmind to determine the geolocation based on IP address. This information includes city, state/province, postal code, and country.

If you create or log into your Orb account through a third-party platform (such as Facebook or Google), we will have access to certain information from that platform, such as your name, birthday, profile picture, username, and any other information the third-party platform discloses about you, in accordance with the authorization procedures determined by such platform.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may infer your approximate geographic area (such as a neighborhood or city) based on your device’s IP address or network information. We may also analyze usage patterns and network performance data to identify trends, such as whether multiple users in a particular area are experiencing similar connectivity issues. These inferences are used to improve our Services, provide relevant analytics, and help us understand and communicate broader network trends.

USE OF INFORMATION

We use the information we collect to diagnose network issues, improve functionality, and enhance user experience of the Services.

We also use the information we collect to:

Provide, maintain, and improve our products and Services;
Develop new products and services;
Personalize your experience with us;
Send you technical notices, security alerts, support messages, and other transactional or relationship messages;
Send you marketing communications (see the Your Choices section below for information about how to opt out of these communications at any time);
Monitor and analyze trends, usage, and activities in connection with our products and Services;
Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
Detect, investigate, respond to, prosecute, and help protect against security incidents and other malicious, deceptive, fraudulent, or illegal activity, and help protect the rights and property of Orb and others; and
Comply with our legal and financial obligations.

DISCLOSURE OF INFORMATION

We disclose personal information as described in this Privacy Policy and in the following ways:

Trusted Providers. We make personal information available to our trusted providers (vendors, service providers, contractors and consultants) who perform services on our behalf, such as companies that assist us with app development, web hosting, and analytics.
Integration Partners. If you choose to use integrations we offer on our Services, such as creating an account, we provide certain information to the integration partners like Logto.
Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We disclose personal information in response to a request for information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
To Protect the Rights of Orb and Others. We may disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Orb, our users, the public, or others.
Professional Advisors. We disclose personal information to our legal, financial, insurance, and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
Corporate Transactions. We disclose personal information in connection with, or during negotiations of, certain corporate transactions, including a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Corporate Affiliates. Personal information is disclosed between and among Orb and our parents, affiliates, subsidiaries, and other companies under common control and ownership.
With Your Consent or at Your Direction. We make personal information available to third parties when we have your consent or you intentionally direct us to do so.

We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. We maintain and use this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

DATA RETENTION

We store personal information associated with your account for as long as your account remains active. We will delete personal information related to your account after you close your account or after a period of account inactivity. We store other personal information for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Privacy Policy.

YOUR CHOICES

Account Information

You can access, correct, and delete certain information stored within your Orb account at any time by logging in and navigating to the settings menu.

Precise Location Information

When you first launch any of our apps that collect precise location information, you will be asked to consent to the app’s collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device.

Communications Preferences

You may opt out of receiving promotional emails from Orb by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account.

Mobile Push Notifications

With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

ADDITIONAL INFORMATION FOR SPECIFIC JURISDICTIONS

Individuals Residing in Certain U.S. States

Some U.S. states have enacted privacy laws that grant their residents certain rights and require specific disclosures (“State Privacy Laws”). If you reside in California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, this section applies to you. This section also serves as our California notice at collection.

Additional Disclosures

Our Privacy Policy explains how we collect, use, and disclose information about you. As required by certain State Privacy Laws, we use the tables below to explain this same information. Use and Disclosure of Personal Information for Business Purposes

Category of Personal Information	Categories of Recipients	Use of Personal Information
Identifiers (e.g. name, postal address, email address, etc.)	Vendor and Service Providers	PI is used for app development, website hosting, and analytics
Geolocation Information	Vendor and Service Providers; Integration Partners	Geolocation information is used to diagnose network issues in specific geographic areas, improve functionality, and enhance user experience.
Internet or other electronic network activity information	Vendor and Service Providers	Internet or network information is used to identify similar devices on the same network in specific geographic areas and improve user experience.

We collect information that is considered “sensitive” under State Privacy Laws however we do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

As described in the Collection of Information section above, we collect personal information from various sources, including directly from you, automatically when you access or use our Services, and from third-party sources.

We retain personal information as described in the Data Retention section above.

We do not engage in sales, sharing, or targeted advertising using personal information about consumers we know to be under the age of 16, or higher age where required by law.

Access, Correction, and Deletion

You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information.

To request access, correction, or deletion of your personal information, visit here https://orb.net/support or or email us at [email protected]. We may ask you for additional information to authenticate your request.

Nondiscrimination

You have the right not to be discriminated against for exercising any of your privacy rights.

Appeals

If we deny your request, you may appeal our decision by contacting us at [email protected]. If you have concerns about the result of an appeal, you may contact the attorney general in the state where you reside.

Authorized Agents

If you are an authorized agent seeking to make a request on behalf of a consumer, please contact us at [email protected].

If you reside in California, you may also designate an authorized agent to submit an access, deletion, or correction request on your behalf. We may ask authorized agents to submit proof of their authority to make a request, such as a valid power of attorney or proof that they have signed permission from the consumer who is the subject of the request. In some cases, we may contact the individual who is the subject of the request to verify their own identity or confirm the authorized agent has permission to submit the request. If you are an authorized agent seeking to make an access, correction, or deletion request on behalf of a California resident, please contact us at [email protected].

International Transfers

Orb is based in the United States, and we and our service providers process and store personal information on servers located in the United States and other countries.

Individuals in Europe

If you are located in Europe, this section applies to you.

Legal Basis for Processing

When we process your personal data as described in this Privacy Policy, we do so in reliance on the following lawful bases:

To perform our responsibilities under our contract with you (e.g., processing payments for and providing the products and services you requested);
When we have a legitimate interest in processing your personal information to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you);
To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications); or
When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing of your personal information, you may withdraw such consent at any time.

Data Subject Requests

You have the right to (1) access your personal data, including in a portable format, (2) request erasure of your personal data, and (3) request correction of inaccurate personal data. In addition, you may have the right to object to certain processing or request we restrict certain processing. To exercise any of these rights, please contact us at [email protected].

If you have a concern about our processing of personal data, we encourage you to contact us in the first instance. However, if we are not able to resolve it, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:

For individuals in the European Union: https://edpb.europa.eu/about-edpb/board/members_en
For individuals in the UK: https://ico.org.uk/global/contact-us/
For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html

CONTACT US

If you have questions about this Privacy Policy, please contact us at [email protected].