Real visibility. Real customer experience.
Orb helps ISPs detect issues before customers call, measure real-world performance beyond their own network, empower care teams with live and historical data, and deploy lightweight visibility through existing customer-premises equipment (CPE) and customer apps.
Platform Features
Built for the way ISPs operate, troubleshoot, and scale
Orb provides the tools to understand customer network health across homes, devices, Wi-Fi environments, gateways, and in customer care workflows — from a single dashboard.
Live Troubleshooting
A customer contacts support; care teams can see whether the issue is the service, Wi-Fi, equipment, or a specific device in real-time.
Analytics
Use historical performance data to confirm customers are getting the service they pay for and identify recurring experience problems.
API, MCP & SDK
Integrate Orb data into customer care tools, support workflows, and self-service experiences through API or SDK integrations.
Lightweight & non-impactful
Pre-install Orb on CPE so visibility is ready before customers ever call support.
Use Cases
Detect issues before customers call
Orb helps ISPs identify degradations, outages, and customer-impacting issues early, often before support tickets start coming in. Network teams can intervene proactively, reduce call volume, lower support costs, and protect the customer experience.
Measure the true customer experience
Orb measures real-world connectivity from the customer environment to destinations customers actually use, including Cloudflare, Fastly, and Google, not just ISP-owned servers. That gives ISPs a clearer view of whether subscribers are getting the performance, reliability, and responsiveness they are paying for.
Empower care teams with better answers
Orb gives care agents real-time and historical network data so they can troubleshoot with confidence. Agents (human or otherwise) can quickly distinguish between service, Wi-Fi, equipment, device, or broader network issues without relying on generic scripts or repeated callbacks.
Lightweight visibility on existing CPE
Orb runs on existing CPE with a small footprint and low CPU, giving ISPs visibility into real in-home performance without adding hardware or impacting the customer experience. Teams can identify weak coverage, inconsistent performance, and frustrating connectivity before they lead to complaints or churn.
Deployment
Your network data,
your deployment model
Orb gives ISPs full control over how network experience data is collected, managed, and stored. Use Orb Cloud for a managed experience, send data into your existing systems, or self-host the entire stack for complete ownership and control. Whether deployed through existing CPE, customer care apps, or ISP infrastructure, Orb scales from targeted troubleshooting to nationwide visibility.