Reliable connections for customers. Better answers for support teams.
Orb helps MSPs keep client environments, users, devices, and critical systems connected by providing real-time network visibility, faster troubleshooting, historical evidence for infrastructure recommendations, Wi-Fi optimization based on real device experiences, and scalable deployment across customers, sites, and managed fleets.
Platform Features
Built for the way MSPs actually support clients
Orb provides the tools to monitor network health across every client site, user, device, remote worker, and managed environment — from a central, multi-tenant dashboard.
Multi-Tenant Dashboard
Keep every client separated while giving your team one place to monitor, troubleshoot, and manage network experience.
Live Troubleshooting
A client calls with "the internet is slow"; stream real-time device and network data instead of walking through generic checks.
API & MCP
Pull Orb data into ticketing, reporting, dashboards, or client portals so network experience fits into your existing service workflow.
Remote Config Management
Deploy and update Orb configurations across customers, sites, or device groups without rebuilding every setup manually.
Use Cases
Keep clients, users, and sites connected
Orb gives MSPs real-time visibility into network experience across client sites, users, devices, and managed environments. Support teams can quickly see when connectivity starts to degrade and act before it disrupts business-critical work.
Resolve issues before they become escalations
With live troubleshooting and detailed device-level data, MSP teams can diagnose and fix connectivity problems faster. Whether an issue affects one user, one site, or an entire managed network, teams can respond quickly so clients stay productive and tickets move faster.
Use historical data to justify client recommendations
Orb provides the historical evidence MSPs need to make confident recommendations to clients. With Orb bundled into managed services, MSPs can help customers identify recurring network problems, justify network and equipment upgrades, support ISP or vendor changes, and prove that improvements are delivering results.
Improve Wi-Fi where clients need it most
Orb helps MSPs optimize client Wi-Fi networks based on real device experiences, not guesswork. Teams can identify weak coverage, inconsistent performance, and poor user experiences across client workplaces and remote environments before they become persistent support issues.
Deployment
Onboard clients in minutes,
not weeks.
Orb is lightweight and flexible, making it easy for MSPs to deploy quickly using existing client hardware, apps, or infrastructure. It can support anything from a single customer site to a large managed client base, with options for multi-tenant, managed cloud, data warehouse integration, or fully on-prem environments.